Relyon office cleaning services FAQs
- What geographical areas do you cover?
- You’re quite a small company - can you really provide a nation-wide service?
- Which agency do you use for your cleaning staff?
- Do you use franchises?
- Do you practice TUPE?
- What training do your cleaners undergo?
- Do you screen your cleaners?
- You sound very expensive - upmarket service and upmarket prices
- What about Health and Safety?
- How do I get a quote?
- Is the quote really instant - and will you chase it up?
- What happens if we like your quote?
- Why cleaning and security?
- Are you aware of environmental issues and how do you address them?
- Why have a Service Level Agreement (SLA)?
- Do you use KPIs - Key Performance Indicators
- What about RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences) and COSHH (Control of Substances Hazardous to Health Regulations)
- How do you manage quality?
- Are you really available 24/7?
- Do you supply equipment and cleaning supplies?
- What cleaning clients do you have?
What geographical areas do you cover?
Our cleaning contract clients are all over the UK including Bristol, Somerset, Avon, Wiltshire, Dorset, South & West Wales. We undertake cleaning contracts nationwide.
You’re quite a small company - can you really provide a nation-wide service?
We recruit cleaning staff and supervisors all over the country to match the needs of each individual cleaning contract. We don’t use concessions because we like to maintain our high service standards all over the country.
Which agency do you use for your cleaning staff?
We don’t use agency staff - all our cleaners are employed by Relyon. We prefer to operate this way because it means we train our staff to the high Relyon standards. It also means that the same staff tend to work on a cleaning contract long-term, so they get to know the client and its procedures.
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Do you use franchises?
No, all our contracts are managed from our Head office in Bristol. If we used concessions or franchises we wouldn’t be able to ensure the same high standards consistently across the country. By cerntalising everything, we make sure that every contract is handled properly, effectively and professionally with a focus on service.
Do you practice TUPE?
We have a lot of experience in TUPE and all issues surrounding the transfer of incumbent staff will be dealt professionally and sensitively.
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What training do your cleaners undergo?
Development of our staff is the most crucial part of our focus on outstanding service.
Our training programmes
- Provide training and development to reflect the unique requirements of each sector
- Accommodate the varying needs of different customers and sites
- Offer bespoke development packages for our major customers
- Use rigorous training and assessment approaches to develop technical and behavioural competence
- Support ongoing development for our cleaning staff
- Deliver training and development interventions through cost effective and flexible processes
- Develop training capability in line with new service offerings
- Ensure a good understanding of ‘customer care’ within the workplace
- Understand the relationship between promise and delivery
- Recognise the common causes of failure and how to avoid them
Do you screen your cleaners?
Our cleaners are screened in accordance with the requirements of BS7858:2006 - in other words, as thoroughly as security officers.
Prior to employment;
- a 5-year check of a candidate’s employment history, together with references from personal referees
During training;
- full employment screen, involving written evidence of activities and whereabouts over the last 10 years (or 20 years if required).
- general health assessment to ensure the candidate is of an acceptable level of fitness.
You sound very expensive - upmarket service and upmarket prices
We aim to give you outstanding service at highly competitive prices. To get an idea of what we might charge for your cleaning job, try our Online Quote Tool.
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What about Health and safety?
Relyon Cleaning Services employees receive a planned induction which includes the health, safety, welfare policies, procedures and organisation both of Relyon Cleaning Services, and of the Client, whichever H&S policy has been adopted.
How do I get a quote?
Click on our Live Quote tool; unlike most online quotes, this is instant and needs no registration. Or click on 'Call Me' on the home page and we can have a chat about what you want.
IS IT REALLY INSTANT - AND WILL YOU CHASE IT UP?
Our Online Quote Tool really does give you an instant quote, unlike most Online Quote Tools. And we will not pester you if you ask for an online quote - the next move is up to you.
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What happens if we like your quote?
Needs analysis
- A detailed assessment of your prioritised needs.
Proposal
- A detailed programme of work to be undertaken, together with an implementation timetable, summary of charges and invoicing schedule, suggested Service Level Agreement and account management proposal.
Agreement to proceed
- Provision of Work specifications with an agreed contract and Service Level Agreement.
Risk Audit
- Detailed Health & Safety risk assessment.
Implementation of Agreed Services
- Guaranteed implementation plan in line with the Work Specification.
Implementation review
- A complete review of the implementation to ensure smooth progress.
Contract start
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Why cleaning and security?
The cleaning and security companies are run in exactly the same way, with the focus on outstanding service. They can be highly complementary eg if you have a break-in you often need cleaning as well as security cover.
Are you aware of environmental issues and how do you address them?
We are advanced in terms of environmental knowledge and awareness.
We use only genuinely green cleaning products, and never use bleach. We also ensure minimal wastage in our packaging . All our Staff are trained in environmental awareness to high standards.
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Why have a Service Level Agreement (SLA)?
SLAs measure the performance of the contract, and encourage continuous improvement through the adoption of new solutions and cleaning methods. It covers;
Quality Cleaning Standards; Method statements, work schedules, checklists
Client & Management Interactions; Scheduled meetings and service reviews
Employee & Management Interactions; Employee welfare
Do you use KPI - Key Performance Indicators?
KPIs measure detailed contract performance, and help to highlight areas of the service that need attention.
Examples of KPIs that we measure:
- Compliance with specification
- Personnel performance & appearance
- Management meetings
- Complaint investigation and resolution
- Innovation
What about RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences) and COSHH (Control of Substances Hazardous to Health Regulations)?
The COSHH assessment will normally be written down unless the assessment process proves to be a simple one and can be demonstrated at any time. The assessment must be reviewed and updated when necessary, e.g. when new substances are introduced.
RIDDOR is used to report any accidents at work, and enforced by Health & Safety Executive / Local Environmental Department.
How do you manage quality?
Cleaning Method Statements, Work Schedules and Checklists record and evaluate various aspects of activity, and are focused on improving service levels to customers. Quality management includes;
- detailed site-specific Cleaning Method Statement
- detailed site-specific Work Schedules
- confirmation of Scheduled Task Check list
- supervisors’ Cleaning and Quality Assessment list
- contracts’ Managers Cleaning and Quality Assessment list
The information is always available and enables the client to keep track of the service level requirements.
Are you really available 24/7?
Yes, 24/7 365 days a year. Even if it’s a Bank Holiday or a Sunday evening, we will respond quickly, effectively and professionally.
Do you supply equipment and cleaning supplies?
Yes, we do. Every new contract has brand new equipment assigned to that site only. We agree on the consumables you need and we guarantee to supply exactly what has been contracted. We also offer trials of different consumables such as handwashes or loo-roll holders.
Who are some of your cleaning clients?
They include Department of the Environment, Food and Rural Affairs, the Environment Agency and Surface Inspections Ltd. Got to 'Cleaning Clients' for a fuller list.
